Welcome to cs2fragskins.com (“we,” “us,” “our,” or “the Website”). CS2 Frag Skins is operated by Vaultskin LTD, a company incorporated in England and Wales under company number 16617196, with its registered office at 71 Aldwych London, England, WC2B 4HN.
These Terms and Conditions (“Terms”) set out the rules governing your access to and use of our website and the services we offer, including the purchase and delivery of CS2 skins. By visiting or using our website and services, you acknowledge and agree to be bound by these Terms. If you do not accept these Terms, please refrain from using our website or services.
1. Eligibility and Acceptance
To purchase from or use our website, you must be at least 18 years of age or the legal age of majority applicable in your jurisdiction.
By using our services, you confirm that you have the legal capacity to enter into enforceable agreements.
If you are accessing the website on behalf of an organisation or legal entity, you represent that you are authorised to commit that entity to these Terms.
2. Description of Services
CS2 Frag Skins operates as a reseller of virtual in-game items, specifically CS2 (formerly CS:GO) skins.
Once a purchase is completed, the item is transferred directly to the buyer’s Steam account via Steam trade offers.
3. Account Registration and Security
Certain features or purchases may require you to create an account on our platform.
You agree to submit accurate, current, and complete information at the time of registration and to keep it up to date.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your account.
Should you suspect any unauthorised access to your account, please notify us without delay.
We reserve the right to suspend or terminate any account found to be in violation of these Terms or involved in fraudulent or abusive behaviour.
4. Ordering and Payment
By placing an order, you agree to pay the total amount displayed at checkout, inclusive of any applicable taxes or fees.
We support the payment methods shown on the checkout page, including credit and debit cards, PayPal, and other approved gateways.
All prices are shown in EUR (€) and may be updated at any time without advance notice.
We reserve the right to decline or cancel orders at our discretion, including where fraud is suspected or pricing errors occur.
5. Delivery of Virtual Items
Following a successful payment, the purchased virtual item will be sent directly to the buyer’s Steam account.
Delivery timeframes may vary based on system activity and user availability, but items are generally dispatched within minutes to a few hours of purchase.
It is your responsibility to provide a valid and accessible Steam account and to ensure your inventory privacy settings permit incoming trade offers.
We bear no responsibility for delayed or failed deliveries resulting from incorrect Steam account details, trade restrictions, or issues arising from the Steam platform itself.
All transactions are considered final once the item has been successfully delivered to your Steam account.
6. Refunds, Returns, and Cancellations
Refund requests may be submitted within 14 days of purchase. To initiate a refund, please contact our support team with your order information within this timeframe.
Refunds or exchanges will only be assessed in cases where the item is proven to be defective or non-functional, provided that you contact us within 48 hours of receiving it.
We reserve the right to review all refund requests and may ask for supporting evidence before processing.
Orders that have not yet been processed for payment may be cancelled by reaching out to our support team promptly.
We adhere to applicable UK consumer protection legislation.
In the event that an invalid Steam ID is submitted by the user, the merchant will issue a complete refund to the buyer.
7. User Obligations and Prohibited Conduct
When using our website and services, you agree not to:
• Use the platform for any unlawful or unauthorised purpose.
• Submit false, inaccurate, or deceptive information.
• Attempt to disrupt, compromise, or tamper with our website’s systems or security.
• Deploy automated tools, bots, or scrapers to access or extract data from the website.
• Engage in any form of fraud, including the misuse of payment methods or virtual items.
• Resell or redistribute purchased virtual items without obtaining our written authorisation.
8. Intellectual Property Rights
All materials published on this website — including text, graphics, logos, images, software, and code — are the property of CS2 Frag Skins or its licensors and are protected under UK and international intellectual property laws.
You are not permitted to copy, reproduce, distribute, modify, or create derivative works from any website content without our prior written approval.
All CS2 skins and associated intellectual property are owned by Valve Corporation. We use these items solely for resale purposes and make no claim of ownership over them.
9. Privacy and Data Protection
We are committed to protecting your personal information. We encourage you to read our Privacy Policy to understand how your data is collected, processed, and safeguarded.
By using our website, you consent to the collection and use of your data in accordance with our Privacy Policy.
We operate in compliance with the UK GDPR and the Data Protection Act 2018.
10. Limitation of Liability and Disclaimers
We make every effort to deliver accurate and dependable services; however, we cannot guarantee uninterrupted or error-free operation of our platform.
To the maximum extent permitted by applicable law, CS2 Frag Skins and its affiliates shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products, including loss of profits, data, or goodwill.
We are not accountable for any decisions or actions by third-party platforms such as Steam that may impact your ability to use purchased skins.
We do not guarantee the availability or in-game compatibility of any skin with your particular account or version of the game.
11. Indemnification
You agree to indemnify and hold harmless CS2 Frag Skins, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or costs (including reasonable legal fees) arising from:
• Your breach of these Terms.
• Your improper or unauthorised use of the website or services.
• Your violation of any applicable law or regulation.
12. Termination
We reserve the right to suspend or revoke your access to our website and services at any time and without prior notice, where your conduct is found to violate these Terms or poses a risk to other users or the business.
Upon termination, all rights granted to you under these Terms will immediately expire.
13. Third-Party Links and Services
Our website may feature links to external websites or services that are independently owned and operated.
We take no responsibility for the content, privacy practices, or terms of any third-party websites.
You visit third-party sites at your own discretion and are advised to review their respective terms and policies before engaging with them.
14. Changes to Terms
We may revise these Terms from time to time in response to changes in our services, applicable legislation, or business operations.
Any updates will be published on this page alongside a new effective date.
Your continued use of our website following any changes will be taken as your acceptance of the revised Terms.
15. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United Kingdom.
Any disputes arising from or in connection with these Terms or your use of our services shall fall under the exclusive jurisdiction of the courts of the United Kingdom.
Prior to initiating any legal proceedings, you agree to make a genuine attempt to resolve the matter informally by contacting us directly.
16. Contact Us
For any questions, concerns, or requests relating to these Terms, please contact us at:
